Privacy Policy

This Privacy Policy explains how The Silent Nights System ("we," "us," or "our") collects, uses, and protects your information when you visit this website or purchase our digital products.

Information We Collect

• Order information. When you purchase, our payment processors collect your name, email address, billing details, and payment information. We never see or store your full card number — payments are processed by independent, PCI-compliant payment platforms (such as Digistore24 or our checkout provider), each governed by its own privacy policy.
• Contact information. If you email our support team, we keep your email address and correspondence so we can help you.
• Usage information. Like most websites, our hosting and video providers may automatically log standard technical data such as IP address, browser type, pages viewed, and timestamps, and may use cookies or similar technologies to make the site and video player function and to measure page performance.

How We Use Your Information

• To deliver the digital products you purchased and provide access to your members area
• To respond to support requests and process refund requests under our guarantee
• To send transactional emails about your order and, where permitted, updates about your membership (you can unsubscribe at any time)
• To operate, protect, and improve this website

What We Don't Do

We do not sell your personal information. We do not share your information with third parties except the service providers needed to run this business — payment processing, email delivery, website hosting, and video hosting — and only to the extent needed to provide those services, or where required by law.

Email & How to Unsubscribe

We only email you about your order, your members-area access, and — where permitted — occasional updates related to your membership. You can unsubscribe from non-transactional emails at any time, in either of two ways:

• Click the "unsubscribe" link at the bottom of any email we send — you'll be removed automatically, or
• Email us at silent@prioritysupportv.zendesk.com with the subject line "Unsubscribe" and we'll remove you within 10 business days.

Transactional messages (your receipt, delivery of a product you purchased, or a reply to a support request you sent) may still be sent, as they are required to serve you.

Cookies

This site and its embedded services (such as the video player and analytics) may set cookies to function properly and to understand how visitors use the site. You can block or delete cookies in your browser settings; some features may not work without them.

Data Retention

We keep order and support records for as long as needed to provide your lifetime product access, honor the money-back guarantee, and meet legal and accounting obligations.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise any of these rights, email us at the address below and we will respond within a reasonable timeframe.

Children

This website and our products are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest revision, and continued use of the site after changes constitutes acceptance of the updated policy.

Contact

Questions about this policy or your data: silent@prioritysupportv.zendesk.com. If you purchased through BuyGoods, phone support is also available at (302) 200-3480, Monday–Friday, 10am–7pm EST.

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